Join the Fiber Lab Team

Open Position(s)

Retail Sales Associate

The Retail Sales Associate is responsible for connecting customers with the appropriate fabrics, yarns, and/or notions for their creative projects. The ideal candidate will already have some working knowledge of textiles and fiber arts personally or professionally. Professional training in apparel design is a plus, but not required.

The person in this position must be capable of providing stellar customer service, be an excellent communicator, and have a knack for building relationships. Fiber Lab values customer satisfaction, and the Retail Sales Associate will answer questions, find creative solutions, and maintain a fun, clean, and creative environment.

Benefits

• Friendly & fun work environment
• Generous 20% discount
• Take any classes offered for free (as long as there is an opening)

Responsibilities

• Deliver exceptional customer service to shoppers that results in repeat visits and long-term relationships
• Provide customers with purchasing options based on their needs and desires, demonstrating deep knowledge of textile and fiber arts and the Fiber Lab
• Maintain up-to-date knowledge of products, pricing, and promotions
• Create an exceptional buying experience by informing customers about new products and presenting product promotions and upsell based on conversations with customers
• Manage purchases and payment transactions using cash register and POS software, and assist customers with returns and exchanges
• Assist in maintaining a clean, organized, and customer-friendly store environment
• Represent the Fiber Lab with professionalism and enthusiasm
• Treat all customers with respect and courtesy
• Demonstrate interest in customer projects

Required skills and qualifications

• Friendly, professional demeanor and appearance
• Excellent communication and interpersonal skills
• Positive attitude and motivation to satisfy customers
• Experience with at least one, but preferably more of the following: sewing/quilting, knitting and crochet
• Passionate about working with high quality yarn and fabrics
• Flexibility with scheduling, including weekends
• Ability to lift and move fabric bolts and stand for extended periods

Is this you? Apply today.

Return completed application to the Fiber Lab or email it to kris@thefiberlab.com